telehealth consent

what telehealth involves

Telehealth uses electronic communication to allow you and a licensed clinician to exchange health information while in different places. Depending on your location and clinical circumstances, this can include an online questionnaire, secure messages, audio or video consultation, review of photographs or laboratory results, and follow-up.

Kayr provides the public website and administrative coordination. Independent clinicians with DrTelx make clinical decisions and establish any patient-clinician relationship. The dispensing pharmacy separately fills an authorized prescription.

location and visit method

You must accurately report where you are physically located during the visit. Online questionnaire care is available in the 44 states listed in Kayr’s shared footer, subject to clinician assessment and applicable law. A live consultation is required before treatment in DC, KS, LA, MS, NM, RI, and WV. A clinician may require a live or in-person evaluation in any location.

Availability of a particular medication or formulation can vary by state, practitioner, pharmacy, and medical appropriateness. No prescription is guaranteed.

benefits and limits

Remote care may improve access and reduce travel. It cannot provide a hands-on examination, and a clinician may not have enough information from a questionnaire or image alone. You may be asked for laboratory testing, another visit, or in-person assessment.

Connections may fail or messages may be delayed. Electronic communication carries privacy risks, especially on shared devices or through ordinary email and text. Use a private location and the secure care channel where possible.

your rights and responsibilities

You may ask about the clinician’s identity, credentials, proposed care, risks, alternatives, and fees. You may decline telehealth or withdraw consent for future remote care and seek in-person services. Withdrawal does not undo care already provided, cancel an order automatically, or erase records that must be retained.

Provide accurate identity, location, history, medications, allergies, and symptoms. Tell your clinician about changes and follow instructions for testing and follow-up. You can request records from the treating practice and ask whether they can be shared with your primary care clinician.

privacy, participants, and recording

The treating practice maintains the clinical record and provides the applicable privacy notice. Dr Telx LLC provides administrative support to affiliated professional entities; it does not itself practice medicine. If other people assist with a visit, you should be told their role. This informational page does not authorize recording or unrelated use of identifiable images; any required separate consent must be obtained by the responsible practice.

Your clinician decides whether a prescription, formulation, dose, and follow-up plan are appropriate. Discuss medication-specific risks with that clinician and the dispensing pharmacy.

emergencies and alternatives

The portal is not monitored as an emergency service. For an emergency, call 911 or go to the nearest emergency department. Do not wait for a message response. Continue routine care with a local clinician when appropriate.

consent process and charges

Reading this page alone does not provide informed consent. The provider network obtains affirmative telehealth consent before consultation and retains the version and timestamp. Providers present applicable state-specific notices through their provider portal. Kayr does not access those clinical consent records.

Message-based reviews have no consultation fee. If a video call is required, a $30 fee is charged only after treatment is approved; Kayr covers the consultation cost when treatment is declined. Plan and laboratory charges are separate as disclosed. Review the price and refund terms before payment. To withdraw future telehealth consent, contact your treating clinician through get.kayr.co or ask Kayr support to route the request.